Terms of Use

By using this website, you agree to be bound by these Terms of Use and all applicable laws of Sri Lanka.

You must be at least 18 years old or use this website under the supervision of a parent or legal guardian.

• All prices are displayed in Sri Lankan Rupees (LKR).
• Product availability is subject to stock.
• We reserve the right to change prices, descriptions, or discontinue products without prior notice.
• Product images are for illustration purposes and may vary slightly from the actual product.

We reserve the right to:

• Accept or reject any order
• Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other operational reasons
• Contact customers to verify order details before processing

Payments may be made using the payment methods available on the website.

Orders will only be processed after successful payment confirmation unless Cash on Delivery is available and selected.

Estimated delivery times are provided as a guide only.

Delivery delays caused by weather, courier services, public holidays, or other unforeseen circumstances are beyond our control.

Returns and refunds are governed by our Return Policy.

Products must be returned in their original condition, packaging, and within the applicable return period.

Certain hygiene or personal care products may not be eligible for return unless defective.

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

All website content, including text, graphics, images, logos, product descriptions, and software, is the property of NEZ.lk or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

Users must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Upload malicious software or harmful code
• Interfere with website operations
• Use automated tools to scrape website content without permission

NEZ.lk shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased through it, except where required by law.

Your use of this website is also governed by our Privacy Policy.

These Terms of Use shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

NEZ.lk reserves the right to modify these Terms of Use at any time. Continued use of the website after changes are published constitutes acceptance of the revised terms.

For any questions regarding these Terms of Use, please contact us through the contact information provided on the NEZ.lk website.