Last Updated: July 2026
Privacy Policy
At NEZ.lk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Mobile number
- Delivery and billing address
- Payment details (payments are processed securely through trusted payment providers)
- Order history
- IP address, browser information, and device information
- Cookies and website usage data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and delivery updates
- Improve our website and services
- Detect fraud and maintain website security
- Send promotional offers and newsletters (only if you choose to receive them)
- Comply with legal and regulatory requirements
3. Payment Security
All online payments are processed through secure payment gateways. NEZ.lk does not store your complete debit or credit card information on our servers.
4. Sharing Information
We do not sell or rent your personal information.
Your information may only be shared with:
- Delivery and courier partners
- Payment gateway providers
- Technology and hosting providers
- Government authorities where required by law
5. Cookies
Our website uses cookies to:
- Remember your shopping cart
- Improve website performance
- Understand visitor behaviour
- Personalise your shopping experience
You may disable cookies through your browser settings; however, some website features may not function correctly.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
7. Marketing Communications
You may receive promotional emails if you subscribe to our mailing list. You can unsubscribe at any time using the unsubscribe link included in our emails.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account (subject to legal obligations)
- Withdraw consent for marketing communications
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children's Privacy
Our products are intended for children, but purchases must be made by parents or legal guardians. We do not knowingly collect personal information directly from children.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us through the contact information available on NEZ.lk.